Response Rate, Cost Per Lead, Cost Per Sale

When you are evaluating the success of your print and multi-channel marketing campaigns, how do you know which channels are most effective? How do you know which channels (or combination of channels) are delivering the most bang for the buck?

To answer this question, marketers often look at response rate, cost per lead, and cost per sale. What’s the difference between them?

Response rate is how many people responded to your campaign. If you mailed 5,000 postcards and 500 people responded, your response rate is 10%. Those 500 people then become leads.

Cost per lead is how much it costs you to get that lead. Let’s say that direct mail campaign cost you $5,000. With 500 responses, each response (or lead) cost you $10 ($5,000 / 500).

Not every one of these leads will turn into a sale. Let’s say you were able to convert 30% or 167 of those leads. When you divide $5,000 by 167, you find that your cost per sale is $30.

Which one of these numbers is most important? All of them! Why? If your average sale is $35, you have barely broken even on this campaign. To improve your results, you could lower the costs next time or you could try one of these three things:

  1. Increase the response rate to bring more sales into the funnel, lowering your cost per lead
  2. Increase the conversion rate, lowering your cost per sale
  3. Tweak the offer or incentive to increase the average revenue per sale to lower your break even point.

There are lots of ways to evaluate and improve the success of a marketing campaign. Let Multi-Craft help by suggesting ways to increase response rates and then analyze your results. Our focus is on helping you sell more of your products and services while getting the most out of your marketing dollars!

About Debbie Simpson

President of Multi-Craft in Newport, Kentucky.
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